Data Controller personal data

The mylmelo.com website is operated by Mylièse Rolland, a sole proprietor doing business under the trade name myl & melo.

Business address: Village of Lunghignano, 20214 Montegrosso, France.
Email: mylmelo@hotmail.com.

Mylièse Rolland is responsible for the processing of personal data related to order management, customer accounts, and communications with visitors.

Orders and Shipping

When you make a purchase, we collect the information necessary to process and track your order: first name, last name, email address, billing and shipping addresses, items ordered, and, when requested, phone number.

This information is used to process your purchase, payment, shipping, and after-sales service. Squarespace provides the functionality for our online store. The information needed to ship and track your package is shared with La Poste.

Customer Account

To create a customer account, you'll need to provide your first name, last name, email address, and a password. Information about your orders can then be linked to this account.

Squarespace provides features for creating, logging in to, and managing customer accounts.

Contact and Service Messages

When you contact us by email, we use your email address and the information contained in your message to respond to your request and follow up on it.

You may also receive messages related to your purchases or your account, such as order confirmations, shipping notifications, or password resets. Squarespace may send these messages on our behalf.

Website Hosting and Operations

This site is hosted by Squarespace. When you visit this site, Squarespace receives technical information—including your IP address—that is necessary for the provision and security of its services.

Squarespace processes certain data on our behalf and other data for its own purposes, including protecting its platform. For more information, please see the Squarespace Privacy Policy.

Cookies and Preferences

This website uses cookies that are necessary for its operation, including for the shopping cart, logging into your customer account, and saving your cookie preferences.

Non-essential audience measurement cookies require your consent. They are used to collect statistics on visits to and use of the website.

The banner allows you to choose “Accept All,” “Reject All,” or “Manage Cookies.” Essential cookies remain active even if you reject optional cookies.

You can change your preferences or withdraw your consent at any time by clicking on “Cookie Preferences” at the bottom of the website. Withdrawing your consent does not affect any processing that took place previously on that basis.

Payments

Payments are processed by Squarespace Payments, which uses Stripe to process transactions. The information required for payment is shared with the relevant service providers to authorize the transaction, manage refunds, and prevent fraud.

Depending on the payment method you choose, other service providers may be involved, including Apple Pay, Google Pay, or Klarna. The processing of your data by these services is described in their respective privacy policies.

You can view the information about Squarespace Payments and Stripe's privacy policy.

Your Rights Regarding Your Personal Data

Under the conditions set forth in the regulations, you may request access to your data, its correction, its deletion, or a restriction on its processing. You also have the right to data portability and may object to certain processing activities, particularly those based on legitimate interests.

When processing is based on your consent, you may withdraw it at any time.

To exercise your rights, please email mylmelo@hotmail.com and specify your request. If there is reasonable doubt regarding your identity, we may ask you to provide appropriate proof of identity.

You will receive a response within one month. This period may be extended by an additional two months if warranted by the complexity or number of requests; you will be notified of this during the first month.

If you believe your rights have not been respected, you may file a complaint with the National Commission for Information Technology and Civil Liberties (CNIL). You can find information on how to exercise your rights on the CNIL’s website.

Legal Basis for Data Processing

The management of orders, payments, deliveries, and customer accounts is based on the performance of the contract. Responses to inquiries made prior to a purchase are based on the precontractual measures taken at your request.

We retain accounting records to comply with our legal obligations.

The processing of other contact requests and the protection of the website are based on our legitimate interest in responding to visitors and ensuring the security of our business.

Non-essential cookies that require authorization are based on your consent.

The information marked as required when placing an order is necessary for processing the order. Without it, we cannot complete your purchase or arrange for its delivery.

Website Translation

We use Weglot to offer the website in multiple languages. The content to be translated is sent to this service provider so they can provide the translations.

You can view information about the data processing carried out by Weglot in its privacy policy.

Data Transfers Outside the European Economic Area

Using Squarespace may result in the transfer of data outside the European Economic Area, including to the United States.

Squarespace intends to ensure that these transfers are governed by the EU–U.S. Data Protection Framework, where applicable, or by the European Commission’s standard contractual clauses in the situations provided for in its data processing agreement.

You can review these warranties in theSquarespace Data Processing Agreement, specifically the section on data transfers. You can also contact us at mylmelo@hotmail.com for information about the safeguards applicable to your data.

Retention periods

Order-related data is retained for as long as necessary to process the purchase, handle delivery, and provide after-sales service. Information necessary to comply with our legal obligations or to defend our rights may subsequently be retained in an archive with restricted access.

Invoices and accounting supporting documents are retained for ten years from the end of the relevant fiscal year.

Contact messages are retained for as long as necessary to process and follow up on your request. When correspondence relates to an order, a warranty, or a dispute, the retention period follows the requirements applicable to the specific case.

You can request that your customer account be deleted by emailing mylmelo@hotmail.com. Deleting your account does not result in the deletion of documents that we are required to retain to comply with our legal obligations.